92goo Privacy Policy

This Privacy Policy applies to all personal data collected and processed by 92goo in connection with the operation of the 92goo platform at 92goo.net, including the sports betting service, live casino, slots, Rummy, Hi-Lo, and all associated account management, payment processing, and customer support functions.

This policy applies to all Members, visitors, and prospective registrants who interact with the 92goo platform, regardless of whether they complete the registration process or make a deposit. It covers data collected through the 92goo website, any 92goo mobile interface, and direct communications between you and 92goo (including email and live chat support).

92goo is committed to handling your personal data responsibly and in compliance with applicable data protection principles, including those reflected in internationally recognised frameworks such as the General Data Protection Regulation (GDPR). While Pakistani data protection legislation continues to develop, 92goo applies GDPR-aligned standards as the baseline for all data processing activities affecting members based in Pakistan.

For the purposes of this Privacy Policy, 92goo is the data controller responsible for the personal data of its Members and platform visitors. The data controller is the entity that determines the purposes and means of processing personal data.

As data controller, 92goo is responsible for ensuring that personal data is processed lawfully, fairly, and transparently; collected only for specified, explicit, and legitimate purposes; limited to what is necessary for those purposes; accurate and kept up to date; stored securely; and not retained longer than necessary.

For any formal data protection enquiry, request to exercise your rights, or complaint regarding 92goo's data processing activities, please contact us in writing at [email protected]. We maintain a designated privacy function to handle such requests and are committed to responding promptly and substantively.

92goo collects the following categories of personal data from Members and platform visitors. The specific data collected from any individual depends on the stage of their interaction with the 92goo platform:

92goo does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless such data is volunteered by a Member in the context of a responsible gaming or support interaction, in which case it is processed solely for the purpose of providing appropriate assistance and is handled with heightened confidentiality.

92goo collects personal data through the following means:

• Direct collection: Data you provide voluntarily during registration, the KYC process, deposit and withdrawal requests, contact form submissions, live chat sessions, and email correspondence with 92goo support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you visit and interact with the 92goo platform. See Section 9 for full cookie details.
• Third-party sources: Identity and fraud risk data received from KYC verification service providers and payment processors in connection with deposit and withdrawal processing. 92goo may also receive data from third-party fraud prevention and anti-money laundering (AML) screening services where required by compliance obligations.
• Public sources: In limited circumstances, 92goo may cross-reference information against publicly available databases (such as sanctions lists or politically exposed person (PEP) registers) as part of AML compliance obligations.

92goo does not purchase data lists or obtain personal data from social media platforms without your explicit consent. Any data obtained from third parties is handled in accordance with the same data protection standards applied to directly collected data.

92goo processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to enter into and perform the contract with you (the 92goo Terms & Conditions), including account creation, payment processing, game delivery, and customer support. Without this processing, 92goo cannot provide its services to you.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, record-keeping obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing in pursuit of 92goo's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, internal analytics, and service improvement — where such interests are not overridden by your privacy rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of optional marketing communications. You may withdraw marketing consent at any time by updating your communication preferences in Account Settings or by contacting support.

Where 92goo relies on legitimate interests as the legal basis for processing, we conduct an internal balancing test to ensure the processing is proportionate and does not unduly override your privacy rights. You have the right to object to legitimate-interests processing — see Section 11 for details.

92goo uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your 92goo account, including authentication, security monitoring, and account recovery.
• Service delivery: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT; delivering sports betting markets, live casino games, slots, Rummy, and Hi-Lo; and administering bonuses and promotions.
• Identity verification and KYC: Verifying your identity, age (confirming you are 21 or over), and the legitimacy of payment methods used on the platform.
• Fraud prevention and AML compliance: Detecting, investigating, and preventing fraudulent transactions, money laundering, match-fixing, and other prohibited activities on the 92goo platform.
• Responsible gaming: Monitoring gaming activity to identify behavioural indicators of problem gambling; administering deposit limits, loss limits, cooling-off periods, and self-exclusion requests; and contacting Members where responsible gaming intervention is warranted.
• Customer support: Responding to enquiries, resolving disputes, and processing complaints submitted through the 92goo support channel.
• Legal and regulatory compliance: Fulfilling mandatory record-keeping obligations, responding to lawful requests from regulators and law enforcement, and defending legal claims.
• Platform improvement: Conducting internal analytics on usage patterns, game performance, and user experience to improve the 92goo platform and personalise your experience where you have consented to personalisation.
• Marketing communications: Sending promotional offers, bonus notifications, and news about 92goo services — but only where you have consented to receiving such communications and only through channels you have opted into (email or SMS).

92goo will not use your personal data for any purpose incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

92goo does not sell your personal data to any third party. We share personal data with external parties only in the following limited circumstances, and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT infrastructure providers receive payment-related data necessary to process your deposit and withdrawal transactions. These processors act as independent data controllers for the data they receive and are subject to their own privacy policies.
• KYC and identity verification providers: Third-party KYC services receive identity documents and personal details for the purpose of verifying your identity and age. All KYC providers used by 92goo are contractually bound to handle data in accordance with applicable data protection standards.
• Fraud prevention and AML screening services: Data may be shared with fraud detection and anti-money laundering compliance services where required to investigate suspicious activity or fulfil regulatory obligations.
• Game studios and software providers: Game providers whose titles appear in the 92goo Casino and Slot lobbies may receive session-level technical data (such as game round identifiers and stake amounts) necessary to deliver and certify their games. No identity data is shared with game studios beyond what is operationally necessary.
• Professional advisers: Legal counsel, auditors, and compliance consultants may access personal data on a strictly confidential basis where required in connection with legal proceedings, regulatory enquiries, or audit activities.
• Law enforcement and regulators: 92goo will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. 92goo will, where legally permitted, notify the affected Member of such a disclosure.

92goo operates internationally and may transfer personal data to countries outside Pakistan in connection with the operation of its platform, payment processing, KYC services, and technology infrastructure. Some of these countries may not have data protection laws equivalent in strength to those in Pakistan or the European Union.

Where personal data is transferred outside the country of origin, 92goo ensures that appropriate safeguards are in place to protect the transferred data. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into contracts with the receiving entity.
• Binding corporate rules where data is transferred within a group of companies that has adopted such rules.
• Transfer to countries recognised as providing an adequate level of data protection by relevant regulatory bodies.

Details of the safeguards applicable to any specific international transfer can be provided upon written request to the 92goo Privacy team at [email protected].

92goo uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device when you visit the 92goo website. The following categories of cookies are used:

• Strictly necessary cookies: Required for the 92goo platform to function correctly. These include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences and settings (such as language, timezone, and preferred sports categories) to provide a more personalised experience. These are set only where you have consented or where they are strictly necessary for a feature you have actively chosen to use.
• Analytics cookies: Collect anonymised or pseudonymised data about how visitors use the 92goo platform — including pages visited, time spent, navigation paths, and error encounters — to help 92goo identify and resolve usability issues and improve the platform. Analytics cookies do not identify individual users by name or account.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These are strictly necessary and cannot be opted out of.

92goo does not deploy third-party advertising or retargeting cookies. You can manage non-essential cookies through your browser settings. Note that disabling functional cookies may affect certain personalisation features of the 92goo platform.

Your cookie preferences can be updated at any time by clearing cookies in your browser and revisiting the 92goo platform, where you will be presented with a fresh consent prompt for non-essential cookies.

92goo retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to any additional retention obligations imposed by applicable law or regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of the active account relationship, plus a minimum of 5 years following account closure, to comply with AML record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later.
• Gaming activity data: Retained for a minimum of 3 years from the date of each session, for dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and service improvement.
• Marketing consent records: Retained for the duration of the consent period plus 3 years, to demonstrate compliance with consent obligations.
• Technical and usage logs: Retained for up to 12 months in standard form, after which they may be retained in aggregated, anonymised form for analytics purposes without time limit.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 92goo's data deletion procedures. Where data cannot be immediately deleted due to system constraints, it is restricted from active processing pending deletion.

As a 92goo member or platform visitor, you have the following rights in relation to the personal data 92goo holds about you. To exercise any of these rights, please contact 92goo at [email protected] with the subject line "Privacy Rights Request – [Right Type]".

• Right of access: You may request a copy of the personal data 92goo holds about you, together with information about how it is processed. 92goo will respond within 30 days of receiving a valid access request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by 92goo. Many basic account details can be updated directly through Account Settings without contacting support.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to overriding legal retention obligations — for example, AML and KYC records cannot be deleted earlier than the mandatory minimum retention period.
• Right to restriction of processing: You may request that 92goo restricts active processing of your data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, 92goo will cease such processing immediately. Where you object to legitimate-interests processing, 92goo will assess whether compelling grounds exist to continue processing and will communicate its decision within 30 days.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

92goo will not charge a fee for handling privacy rights requests submitted in good faith. Where a request is manifestly unfounded or excessive, 92goo reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation provided to the requestor.

92goo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Encryption: All personal data stored on 92goo servers is encrypted using AES-256 at rest. All data transmitted between your device and 92goo servers is protected using TLS 1.3.
• Access controls: Access to personal data within 92goo is restricted on a strict need-to-know basis. All internal access to Member data is logged and subject to regular audit.
• Two-factor authentication: 92goo offers two-factor authentication (2FA) for all Member accounts. Members are strongly encouraged to enable 2FA through Account Settings to provide an additional layer of login security.
• Penetration testing: 92goo's platform undergoes regular security assessments and penetration testing by qualified information security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response: 92goo maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to Members, 92goo will notify affected Members and relevant regulatory authorities within the timeframes required by applicable law.

While 92goo maintains robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 92goo account credentials and for notifying 92goo immediately if you suspect your account has been compromised.

The 92goo platform is strictly intended for adults aged 21 and above. 92goo does not knowingly collect, process, or store personal data from individuals below the age of 21. Age verification is a mandatory step in the 92goo registration and KYC process, and any account found to belong to an individual below the minimum age threshold is permanently closed immediately upon discovery.

If you believe that a person under the age of 21 has registered a 92goo account or that 92goo has inadvertently collected personal data from a minor, please notify us immediately at [email protected]. 92goo will investigate and, if confirmed, delete the relevant data and close the account without delay.

Parents and guardians in Pakistan are encouraged to make use of internet filtering and parental control tools to prevent minors from accessing online gambling platforms. 92goo supports responsible access to its platform and takes its obligations regarding the protection of minors seriously.

92goo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent update is displayed at the top of this page. Where an update is material — meaning it significantly affects how we collect or use your data — 92goo will notify you by email to your registered address or by a prominent notification on the platform prior to the change taking effect.

We recommend reviewing this Privacy Policy periodically to remain informed of how 92goo handles your personal data. Your continued use of the 92goo platform following publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by 92goo, please contact the 92goo Privacy team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 5 business days.